A Certification for BPO Managers for the First Time in Sri Lanka
Lanka BPO Academy, Sri Lanka’s first dedicated-to-BPO training institution today announced that it is organizing a training program to certify Managers and Supervisors at BPO and related organizations in Sri Lanka. This is the first time that Sri Lanka gets this opportunity.
Business Process Outsourcing (BPO) is about carrying out business activities for international organizations from Sri Lanka where Sri Lanka gains foreign exchange as well as create thousands of well paying professional jobs. Additionally, large conglomerates have outsourced work to its own specialized captive subsidiaries that act like BPOs.
Lanka BPO Academy is offering a Certification for Managers and Supervisors at BPOs, Customer Service Organizations and Call Centers regardless of their specialization for the first time in Sri Lankan history. The certification body offering the certification is BPO Certifications Institute (BCI). BCI (www.bpocertifications.com) is world’s largest competency certification company in the BPO domain offering certification for BPO professionals and research/advisory services to the global outsourcing industry. BCI certifications are offered in 40+ countries.
The CEO of Lanka BPO Academy Yasas Vishuddhi Abeywickrama said that the certification training program will be held in early May this year. He also explained that BPO Professionals so far did not have proper ongoing professional development and this program offered for those who hold supervisory roles at such organsaitions is going to solve that problem for ever and benefit both the professional and industry. Lanka BPO Academy Managing Partner Dharshana Illamperuma also participated at the announcement of the program.
Sri Lanka remains well placed to win a big share of the BPO business, with their biggest regional competitors being China, India and Philippines. Building a skilled workforce benefits a country’s economy by expanding its pool of potential recruits especially when it comes to an industry such as the BPO industry, where Sri Lanka is ranked among the Top 30 emerging destinations for outsourcing in 2010.
The Lanka BPO Academy (www.lankabpoacademy.lk) is the exclusive partner in Sri Lanka of the BPO Certifications Institute (BCI) which is the World’s first and the only pan-domain, standards body for BPO human competence, service delivery quality and talent management quality.
Lanka BPO Academy can be contacted on firstname.lastname@example.org or 0714 877 899 for more details about this initiative.