What business/soft skills are essential in today’s workplace?
How do you know if you have these skills – short personal assessment of your soft skills
Nonverbal communication- What is positive and powerful body language and the importance of body language in communicating
Listening -What are good listening skills and how you can improve your listening skills immediately
Questioning techniques – how you can use questioning techniques effectively in the workplace
Telephone skills – what are good telephone skills, how to stay in control on the telephone – includes role play
Leadership – how to develop them and build on them - includes team activity if time allows
Writing - Improve your email communication in the workplace
Additional ways that you can continue to improve and enhance your business communication at Uni or in the workplace
Developing a personal development plan
*Please note this a practical session where participants will complete a short written personality questionnaire and will get involved in a communication skills development activities/role plays on the night. Participants will be more self aware at the end of the session and will leave with an ongoing personal development action plan.
Light refreshments will be provided.
Venue: The Tea House28 Clarendon StreetSouth Melbourne
Date: Thursday 13th November 2008
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